About the Price Submission

Every four years, we are required to develop a Price Submission that outlines the prices we propose to apply for that regulatory period and sets out the service levels and values that customers can expect to receive from us.

Our Submission was submitted to the Essential Services Commission (ESC) on 28 September 2023.

The ESC’s water pricing framework provides strong incentives for us to deliver better value for customers, and we must demonstrate how we’ve considered the services that our customers want.

In order to develop our Price Submission, we engaged with our customers to find out what their priorities, needs and concerns are when it comes to the level of service our customers receive.

GMW's Price Submission finalised

The ESC has made its final determination on our prices for the next four-year regulatory period.

They found that our price submission was of a "high quality" and demonstrated “prudency and efficiency”.

Price Submission timeline

  • Timeline item 1 - complete

    Service Plans

    In 2021, we began engaging with different customer groups through surveys, online focus groups, and in-person workshops to help us understand the issues that matter most to them. The feedback we received helped us develop our service plans, which forms the base of our Price Submission.

    For more information, view our Service Plans engagement page

  • Timeline item 2 - complete

    Price Submission engagement begins

    In 2022, our customer engagement adapted to begin focusing on our 2024-28 Price Submission. Our engagement with customers on the Service Plans had already established a foundation for further detailed engagement on key priorities that our customers identified previously.

  • Timeline item 3 - complete

    Draft Price Submission 2024-28 submitted to the ESC

    GMW will submit its draft Price Submission 2024-28 to the ESC at the end of September.

  • Timeline item 4 - complete

    Draft Price Submission released for comment

    The ESC will review and release the draft submission and their determination for further engagement with our customers.

  • Timeline item 5 - complete

    Price Submission finalised

    Final Price Submission 2024-28 finalised by the ESC.

  • Timeline item 6 - complete

    Price Submission 2024-28 begins

    New prices and service levels come into effect on 1 July 2024.