Bulk Water feedback

Bulk Water feedback

Take the survey hereFact Sheet

We have prepared a consultation draft of key elements of GMW’s Pricing Submission 2020-2024 that specifically relates to our bulk water customers.

Download A fairer deal for all: Bulk water customers.

About our bulk water customers

GMW supplies bulk water to regional and rural water corporations, the Victorian Environmental Water Holder (VEWH) and its own retail business (Water Delivery Services).

Collectively described as bulk water customers, each of the external organisations hold bulk or environmental entitlements that receive water under GMW operations and management.

Six regional and/or rural water corporations receive bulk water from GMW systems:

  • North East Water
  • Goulburn Valley Water
  • Coliban Water
  • Central Highlands Water
  • GWM Water
  • Lower Murray Water

The three Melbourne retail water corporations—Yarra Valley Water, City West Water and South East Water—hold Goulburn and Murray bulk entitlements, but have not physically taken water from either system since 2010.

The VEWH holds bulk and environmental entitlements across the GMW systems for the delivery of environmental water.

GMW’s Water Delivery Services is effectively a bulk water customer on behalf of the GMW customers holding individual entitlements such as water shares. 

Our engagement

Our engagement with customers to prepare for this Pricing Submission has been more extensive than our usual approach.  

For this price submission, GMW established a Bulk Water Working Group, including representatives of each of the nine water corporations, as well as the Victorian and Commonwealth Environmental Water Holders.

This group met via video and teleconference, as well as a series of face-to-face meetings across the region. The working group enabled GMW to consult directly with our bulk water customers about issues and topics specific to this customer group.

Discussions included the following topics:

  • GMW Transformation and expected cost reductions for the business
  • Capital expenditure at storages that will feed into the bulk water price and indicative bulk water price direction
  • Proposed service standards for Water Plan 5
  • Operating arrangements that capture what GMW can expect from bulk entitlement holders and vice versa. Operating arrangements are a requirement of the bulk entitlement and formalise the interactions between GMW and each bulk entitlement holder on matters such as data exchange, supply planning and rights to return flows.
  • Customer service manager proposal to oversee arrangements with each bulk water customer.

Have your say

We have prepared a consultation draft of key elements of GMW’s Pricing Submission 2020-2024 that specifically relates to our bulk water customers. 

You can read the document at the top of this page.

We are seeking feedback on a range of topics including:

  • Operating arrangements
  • Entitlement Storage Fees
  • Basin and System Pricing
  • Regional Urban Storage Ancillary Fee

To complete our feedback survey – click here.