Customer Account Fee and Water Register Fee

Customer Account Fee and Water Register Fee

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One way we’re proposing to simplify our bills and bring costs down is through the adoption of a single Customer Account Fee.

“Simplify– the whole billing system is too complex. Stop charging such high prices for services other than water.”

One way we’re proposing to simplify our bills and bring costs down is through the adoption of a single Customer Account Fee. This fee would replace the multiple service fees many of you are currently charged.

Our current Service Fee recovers the recovers the costs of maintaining customers’ land and water records, billing, debt recovery, central customer service and a fixed payment to the DELWP for access to the Victorian Water Register.

Customers pay a Service Fee for each service they receive from GMW. For example, if a customer has a property receiving delivery and drainage services, they pay two Service Fees; if they also have a groundwater licence on the property they pay a third.If they have another property receiving two services then they pay two further Service Fees, making a total of five; and so on.

The 2019/20 Fixed Charges accounts included 33,552 Service Fees. GMW has an estimated 19,958 customers so there are many individuals paying multiple fees.

An important part of creating a single Customer Account Fee is also passing through the cost of the water entitlement storage fee. We are required to pay DELWP for each of your water entitlement records stored in the Victorian Water Register.

We believe charging some of you multiple service fees, while at the same time not passing on the fair costs of storing your water entitlements in the Victorian Water Register, creates inequity. This is why we’re proposing to replace the current Service Fee with a Customer Fee and a Water Register Fee.

This would be a fairer deal for all.

You could consolidate all services on a single account. Instead of paying multiple Service Fees, you would pay only a single Customer Fee. Each customer would pay the costs of storing their water entitlement records in the Victorian Water Register.

In 2019/20,each Service Fee is $120. We estimate the single Customer Fee would be $140 and the Water Register Fee for each water entitlement record would be $13.

HAVE YOUR SAY: Do you support our proposal to create a single Customer Fee?

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