Customer Service Point Fees

Customer Service Point Fees

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The CSP is the physical interface – or meter - between GMW’s delivery network and your private infrastructure.

The Customer Service Point (CSP) is the physical interface – or meter - between GMW’s delivery network and your private infrastructure.

For you – our customers - meters ensure you can account for and manage your water allocation. For us they provide the basis to apply the correct infrastructure use charge.

The Connections Project’s modernised meters have increased water measurement accuracy and allow us to collect real time data, which has improved the overall efficiency of our delivery system.

For you – our customers – they are also providing benefits through automation and better flow rates.

Service Point Fees

New Customer Service Point Fees were introduced for GMID gravity customers at the start of Water Plan 4. In-line with this plan, prices have increased each year.

This ensures we’re recovering the average estimated costs to operate and maintain a service point over the life of the meter.

For those with a remote functionality, a proportion of the Water Management System licence cost for Total Channel Control is also applied.

There is no recovery for capital expenditure on meters included in the Service Point Fees.

What we are hearing

We’re hearing you would like us to review the way we apply Service Point Fees. In your words:

“Give a lot more consideration relevant to outlet fees charged to farmers and hobby farms who may only use the automated outlet system once or twice a year. Still paying the same amount as an outlet being used 10-15 times a year or more.”

“Stop charging for service points that never get used.”

“Look at fee structure. How can remote access fees go from under $400 to nearly $1,000 in 3 years.”

Current Pricing Structure

The table below outlines the four basic Customer Service Point types, function and cost.

Operation and maintenance costs

  • Annual compliance inspection of the service point
  • Manual meter reads and visits to sites to confirm orders for Local Read service points
  • Five yearly validation of meter as required under the Metering Standard
  • Scheduled replacement of consumable parts (eg batteries, keypads, pedestal components, solar panels)
  • Reactive maintenance activities (eg responding to alarms, weed spraying, attending to leaks)
  • Analysis of data from the last three years of maintenance records suggests that the pattern of O&M expenditure is consistent with that modelling used to set the original price points.

Our opportunities

We understand reducing costs is important to our customers so we’re looking at every way we can do this.

For us, the greatest impact we can have on Customer Service Points Fees is through innovations that reduce the operational and maintenance costs. For example – we’re investigating things like different (long life) battery technology, adjusting the frequency of inspections and alternative ways of bringing data back to the office from meters.

This is where we need your input

We want to gather our customers’ feedback on the following topics:

  • What value do you see in the Remote Read functionality?
  • What value do you see in Remote Operate functionality?
  • Would you like to see your historic irrigation use via a web portal?
  • Should the cost of metering compliance testing be included in the service point fee or another tariff component?
  • Is there another part of our tariffs where this cost could be recovered?
  • Should cost of capital replacement of meters be included in service point price or recovered through another tariff component?
  • Should pumped and domestic and stock meters be treated the same way as gravity irrigation?
  • Should fees be based on outlet capacity rather than functionality?
  • Should we continue to base recovery of operations and maintenance on a whole of life average annual costs basis?
  • Should we have Local Read customers enter the meter reading prior to placing an order for water?