Goulburn-Murray Water (GMW) is proposing a set of outcomes that represent the value our customers will receive during the next Pricing Submission period. GMW will define output measures and associated annual targets, which will be monitored throughout 2024-28, in order to demonstrate our achievement of these outcomes.

The set of outcomes and performance targets is essentially GMW’s commitment to our customers for the regulatory period.

Proposed outcomes

  • Reliable Supply

    We need our water to stay in the region and to deliver flow rates in the right timeframes.

  • Credible Business

    We need GMW to be transparent, honest and trustworthy.

  • Fair Pricing

    We need prices that fairly reflect the true use of services and infrastructure by all water users (including irrigators, investors and the environment).

  • Efficient Operations

    We need the business to run lean enough to deliver affordable prices that support farmers to stay on the land.

  • Responsive Services

    We need GMW people and systems to efficiently deliver our services with digital information and communications systems that are fast and simple.

  • Socially Responsible

    We need to deliver on environmental, cultural and recreational outcomes that matter to our customers, Traditional Owners and communities.