New Wording
Irrigation orders are delivered within 24 hours
The Goulburn-Murray Water (GMW) service standards are our service delivery commitment and provide a measure for GMW to monitor performance against.
Service standards are derived from the priorities that our customers have identified as important to them, and specify the quality, availability, and reliability of the services customers can expect to receive from GMW.
As part of our engagement for Pricing Submission 2024-28, we are seeking to identify whether customers require any changes to our service standards.
What are we asking you?
We are asking our customers for feedback on our proposed service standards.
Below is a summary of each proposed service standard and the options for potential changes that we’ll ask your opinion on.
Proposed Service Standards
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Existing Standard
Customers are informed by SMS when there is a supply interruption and again when it is restored, within two hours
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Small Update
Supply interruptions do not exceed eight hours in the summer months and 48 hours in the winter
