The Goulburn-Murray Water (GMW) service standards are our service delivery commitment and provide a measure for GMW to monitor performance against.

Service standards are derived from the priorities that our customers have identified as important to them, and specify the quality, availability, and reliability of the services customers can expect to receive from GMW.

As part of our engagement for Pricing Submission 2024-28, we are seeking to identify whether customers require any changes to our service standards

What are we asking you?

We are asking our customers for feedback on our proposed service standards.

Below is a summary of each proposed service standard and the options for potential changes that we’ll ask your opinion on.

Proposed Service Standards

  • Existing standard

    Irrigation orders are delivered within 24 hours

    Target 95%

  • Existing standard

    Flow rate is within 10% order

    Target 80%

  • Proposed new standard

    GMW will maintain the channel level within 40mm of the required supply level

    Target 80%