The Goulburn-Murray Water (GMW) service standards are our service delivery commitment and provide a measure for GMW to monitor its performance against.

Service standards are derived from the priorities that our customers have identified as important to them, and specify the quality, availability, and reliability of the services customers can expect to receive from GMW.

As part of our engagement for Pricing Submission 2024-28, we are seeking to identify whether customers require any changes to our service standards

What are we asking you?

We are asking our customers for feedback on our proposed service standards.

Below is a summary of each proposed service standard and the options for potential changes that we’ll ask your feedback on.

Proposed Service Standards

  • Proposed removal

    Diversions customers have access to water resource monitoring data within two weeks of data being submitted by monitoring contractor

    Target 90%

  • Existing standard

    Customer access to groundwater is managed through seasonal allocations which are announced in accordance with relevant management plans

    Target 100%

  • Existing standard

    Access to unregulated stream flows is managed in accordance with restriction triggers in Local Management Rules

    Target 100%

  • Updated wording

    GMW will, within 24 hrs of being aware of the need to amend rosters and restrictions, initiate notification to customers impacted by these changes (through SMS, email, written letters, or website content)

    Target 100%