Goulburn-Murray Water (GMW) has modernised Customer Service Points (CSP) that have had limited or no use over many years.

GMW is considering the mutual benefits of reducing its active asset fleet by offering customers the opportunity of temporarily deactivating their ability to have water delivered through customer service points.

GMW is exploring the feasibility of deactivating these assets to minimise costs associated with maintenance and component replacement for periods where the service point is not being actively used.

CSPs could be assessed to be removed permanently if this is requested by the customer (associated delivery share to be transferred or terminated), and their functionality could be assessed to suit customer needs (incorporating remote operate and remote read control and monitoring functionality). This would support the business and customer outcomes and offer greater choice and flexibility of service.

Preferred options would be examined, with a view to being made available for trial and then broader application if endorsed.

How will this benefit customers?

GMW acknowledges that customer goals vary, and the ability to deactivate CSPs provides greater choice and flexibility to customers.

CSP deactivation for a fixed term would also reduce fixed charges payable by customers in line with GMW’s annual fees and charges schedule.