We understand that customers may face challenging times that are beyond their control. That’s why we’re committed to doing all we can to provide support.
If our customers are experiencing financial hardship, there are a number of ways we can assist them manage their account and relieve some of the financial pressure they may be facing.
GMW works with the customer to develop a plan based on their individual circumstances to help manage the payment of their account.
Fixed charges payment assistance options
GMW offers instalment options for fixed charges accounts. Customers can pay eight equal instalments of 12.5% on the 16th of each month, starting on 16 September with the final payment due on 16 April.
Other payment assistance options
Other options we can offer include:
- Flexible payment plans
- Payment extensions
- Direct debit instalments
- Information about government pensioner concessions
- Information about accredited financial and health support.
